Terms of Service

BootBorrow is operated by BootBorrow LLC, a Texas limited liability company (Texas Secretary of State file number 806713162, certificate of formation effective 07/23/2026), BootBorrow Fulfillment Center, 6003 Hillcrest Ave, Dallas, TX 75205. In these terms "we", "us" and "BootBorrow" mean that company, and "you" means the person placing an order or saving a card.

We rent western boots for a fixed rental period and ship them to you, or bring them to your event. These terms are the agreement between you and us when you place an order or save a card with us.

You must be at least 18 years old to place an order, save a card, or organise an event with us. Because we store a payment card and may charge it after your rental, we cannot contract with minors.

By ordering, you confirm you are 18 or older and that the card you use is yours or is one you are authorised to use.

For regular and Founders Collection per-day rentals, the first and last selected dates both count toward the rental length. The total for your selected length is shown before payment. Only event rentals retain the period and price set for that event.

Every order also carries a booking fee, shown as its own line at checkout and on your order and receipt. It covers reserving and prepping your boots, it is charged in addition to the rental price, and the amount you owe is the amount shown on that line before you pay. Discount codes apply to the rental price and do not reduce the booking fee.

If your selected shipped return day falls on a Sunday or carrier holiday, or a local return day falls when our handover location is closed, the return deadline moves to the next open day. That adjustment adds no rental charge or late fee. Your order and confirmation show the actual return deadline; the selected rental length and rental price do not change.

Each pair may have its own dates, but an order has one delivery method, one destination and one tax source. Requests for longer rentals are handled through our contact form and are not confirmed bookings.

Eligible group savings apply only to rental charges under per-day pricing and never stack with a promotional code; the larger eligible discount applies. Delivery, booking fees and sales tax remain separate.

The delivery charge for a shipped pair depends on how many days before its rental start date the order is paid, measured from the earliest ship day after our same-day cutoff. Standard Shipping, Rush Shipping and Express Shipping levels apply according to that notice. The exact delivery charge is shown before payment and snapshotted on your order.

The boots remain our property throughout, unless and until section 8 applies. You agree to use them for ordinary wear, and to return every pair by the return date shown on your order.

We do not take a security deposit and we do not place a hold on your card. Instead we store your card and may charge it later, but only for damage, a late return, or a pair that never comes back.

No charge to that card is automatic. A person on our team reviews and settles every charge, we email you before we charge and again afterwards with what was charged and why, and you can reply to any of those emails to dispute it before or after the fact.

There is also a hard limit: the per-pair figure shown on your order is the most that can ever be charged to your card for that pair. Anything above it we invoice you for; we do not charge it silently.

Saving a card at checkout, or in your account settings, is you authorising those specific charges and nothing else.

Late fees begin only once your boots have been delivered to you, never while they are in transit, and never before the date shown on your order — that date is stated plainly on the boot page, at checkout, on your order page and in your order emails.

Damage assessments and late fees for a pair draw on ONE shared budget: that pair's retail value, as recorded when you ordered. Once a pair reaches its retail value, nothing further can be assessed against it, for any reason. The rental price itself is separate and is not part of that ceiling.

The exact fee schedule, the date fees begin, the per-pair card limit and the retail ceiling that apply to your order are the figures rendered in the late-return terms block shown on the boot page, at checkout, and on your order page — and repeated in your order emails. Those figures are snapshotted onto your order when you pay, and the snapshot governs. Later changes to our published schedule do not reach back to a rental already placed.

Return instructions come with your boots, and your order page shows the return date. If you need a return shipping label — for any reason, at any point, including after the return date — reply to any email from us or write to our support address and we will send you one the same day. Return shipping is on us; please don't buy your own postage, and if you already have, tell us and we will reimburse it.

A pair counts as returned when it is in the carrier's hands, not when it reaches our warehouse. Keep the drop-off receipt until your order page shows the return as received.

A pair is treated as not coming back in one of two situations, whichever comes first: it has not reached us by the number of days past its return date shown in the late-return terms on your order, or the amount assessed against it has reached that pair's retail value. Either way the balance stops growing at that point, and a person on our team takes over the rental.

At that point the pair is treated as sold to you, and we contact you to settle it at that pair's retail value as recorded on your order — the same ceiling that caps damage and late fees, not an additional amount on top of it. The per-pair card limit in section 4 still applies to what we can charge without invoicing you. You will have had several emails from us well before this point, so it should not come as a surprise.

The pair remains ours until that balance is paid in full; once it is, ownership passes to you and there is nothing further to return or to pay. If the pair turns up before it is settled, tell us — a returned pair is always the better outcome, and we will reassess the balance as an ordinary late return.

You can cancel an order yourself while it is still awaiting payment, paid, or being prepared — in practice, right up until it ships. Once an order has shipped, self-cancellation closes and you should contact us instead. Cancelling never triggers a charge to your card.

For orders accepted under version 1.2 or later, cancelling within 24 hours of payment gives you a refund of everything paid except the booking fee, including rental charges, the delivery charge and tax on those, provided no pair on the order has been dropped off with the carrier or handed over yet. The booking fee is never refunded, including within 24 hours, because it covers our Stripe processing cost. If any pair has been dropped off or handed over, this 24-hour refund does not apply to the order.

After 24 hours, or once any pair has shipped or been handed over, the existing refund tiers apply: 14 or more days before the rental start date, a full refund less the booking fee; 7 to 13 days before, a 50% refund calculated on what you paid less the booking fee; fewer than 7 days before, no refund. Once an order has shipped, contact us rather than self-cancelling.

Refunds go back to the card you paid with and usually land within 5 to 10 business days.

Event organisers set an order deadline. We cannot guarantee pairs for members who order after that deadline.

If an organiser cancels a group event outright, a cancellation fee of $25 per pair on that event applies to the organiser. Individual member orders under that event are refunded on the tiers in section 8.

A single member leaving an event is not an event cancellation and carries no $25 fee. Leaving cancels only that member's own order and refunds it on the tiers in section 8; the amount is shown before the member confirms. Leaving may be closed once the organiser's deadline has passed or the pair has shipped.

On-site event service has a minimum party size and is limited to the service area shown when you create the event. Where a minimum is waived, the waiver applies to that event only.

You are responsible for what happens under your account and for keeping your sign-in details private. Tell us straight away if you think someone else has access.

Keep your shipping address and phone number current. We are not able to recover a pair delivered to an address you gave us in error.

Rush Shipping and Express Shipping availability before you provide an address is based on notice, cutoffs and an owned pair. At checkout we must also verify a carrier service's arrival estimate for your actual destination. An unavailable or missing estimate prevents checkout for those dates; estimates are not carrier guarantees.

We do our best to keep every listed pair available, but inventory is finite and a pair can become unavailable between the moment you browse it and the moment you check out. If we cannot fulfil an order, we cancel it and refund you in full.

We also cannot control carriers, weather or events beyond our reasonable control. If a pair arrives late, damaged or not at all, tell us and we will refund what you paid for that pair in full.

That refund is the limit of what we owe you. To the fullest extent the law allows, our total liability to you for anything connected with an order will not exceed the amount you paid us for that order, and we are not liable for indirect or consequential losses — for example the cost of an event, a replacement outfit, travel, or lost time — arising from a late, missing or unsuitable pair.

Nothing in these terms limits any right or liability that cannot lawfully be limited.

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

Any dispute arising out of or relating to these terms or your order will be brought exclusively in the state or federal courts located in Dallas County, Texas, and you and we each consent to those courts' jurisdiction.

This version contains no arbitration clause and no class-action waiver. That is a deliberate choice, not an omission: adding one is a decision to make on advice, and it would ship as a new published version rather than quietly appear in this one.

These terms are versioned. This is version 1.2. Its effective date is the recorded date our regular-shop pricing model is switched to per-day pricing, shown above. We record which version you accepted each time you place an order or save a card, and that version governs that order.

If we change these terms, the change applies to orders placed after the new version takes effect. It does not change an order you have already paid for. Published versions are never edited after the fact.

BootBorrow LLC, a Texas limited liability company (Texas Secretary of State file number 806713162, certificate of formation effective 07/23/2026), BootBorrow Fulfillment Center, 6003 Hillcrest Ave, Dallas, TX 75205.

Questions, or something here that doesn't match what you were shown? Reply to any email from us, or use the contact form on this site, and a person will answer.